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• Webinar - Beyond the Hype: Why AI Voice Agents Fail the Patient Frontline — and Where Humans Still Win

  • When
    Thu, November 05, 2026
  •  
    9:00 AM - 10:00 AM
  • Location
    Webinar

  Register

  
  

  Beyond the Hype: Why AI Voice Agents Fail the Patient Frontline — and Where Humans Still Win 

  Thursday, November 5th, 2026

  9:00AM - 10:00PM 

  Presented by: Heather Rummel

  Sales Director at MedVirtual 

  
  

  Session description:
  This presentation, titled "Beyond the Hype: Why AI Voice Agents Fail the Patient Frontline—and Where Humans Still Win," systematically dismantles the growing industry trend of replacing healthcare receptionists with fully autonomous AI voice agents. It acknowledges the immense value of AI in structured, backend administrative tasks (like data processing and simple automations) but highlights the critical breakdown that occurs when algorithms are tasked with handling anxious, non-linear, and emotionally vulnerable patients. Through vivid examples of triage nuance, the risks of "hallucinations," and the high cost of patient churn, the deck argues that authentic human empathy is not just a nice-to-have, but a clinical necessity for building trust and ensuring safety.

  
  

  Can't make the webinar?

  No problem! All registrants receive the recording and presentation slides

  following the webinar.

  
  

  (Members Attend Free, Non-members $35.00)

  
  HOW TO JOIN THE WEBINAR: Please click the highlighted link provided in your confirmation email to receive the login information. 

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